CES

We made it! CES is an annual trade show in consumer technology held in Las Vegas every year and we have a lot to celebrate! Not only will we be there, but we scooped a 2025 Honoree in Accessibility & AgeTech award! If you or anyone you know is going to be at CES, please come say hello. We’d love to see you. ❤️

Digital Health Section, Booth #54600, Venetian Expo Halls A-D

https://www.ces.tech/innovation-awards/2025/motion-wi-fi-sensing-plug/ 

1.2.2 Update

We’re delighted to announce that we’re ready to roll out our first big software update since our company’s launch! Please give a warm round of applause to our developers and beta testers. Together, our teams worked tirelessly through 6 different beta builds after our public launch to make sure that 1.2.2 was fit for public consumption. Chock full of new features, enhancements, and bug fixes, you won’t want to miss out on this update. We’ll list everything we’ve packed into it at the end of this newsletter (because otherwise it will take a lot of scrolling to get to the rest of our updates). 🎉

In the next couple of days, make sure you visit your phone or tablet’s app store to get the newest app update. If you don’t have your Threshold app set to automatically update, you will need to manually update it in App Store or Google Play.

Software Testing

Speaking of software testing, as one of our customers, you’re qualified to join our team of software testers! If you haven’t joined us yet and you’re interested in doing so, you can join our beta platform on Centercode by following this link and hop into our Open Software Beta Project. This opportunity is run by Threshold Care employees and tests new updates regularly. 

Be aware that we aren’t able to promise incentives because this is an open opportunity. This is primarily for people that feel joy in putting products through their paces and having a voice in product development and bug bashing. 🐞

https://thresholdcare.centercode.com/ 

12/9/24 Outage

In less pleasant news, we’d like to address the outage that we emailed about earlier this week. This issue caused data to temporarily not display within the Threshold app for people using the 1.1.1 app version, but no data was permanently lost. We received a support ticket about this after the resolution and wanted to make sure that everyone else had access to this information. Here’s the explanation of the root cause from our CTO:

“There wasn’t a data breach this week. What happened was that we made a change in the cloud a few weeks ago to ensure better stability and higher overall performance. This change broke the 1.1.X version of the mobile app. We had accounted for that and created a 1.2.X version to ensure that the app would continue working and made provisions in the cloud so 1.1.X would continue to work. Fast-forward to Monday, we made a change in the cloud that, despite testing, broke the 1.1.X version of the app. Upon notification of the issue, we adjusted the cloud to work with the 1.1.X version.”

Thank you to the people (including our own CEO, Jacob) who quickly notified us about the problem so we could take action. We appreciate your patience and apologize for any inconvenience this may have caused you.

Threshold Customer Care

This incident also led us to realize that you may not have been informed yet that we have a Customer Care team and website up and running now. This is a relatively new development. If you ever need to get in touch with our folks, here’s how to do it:

Read support articles with troubleshooting tips and other reference materials at:  https://thresholdcare.zendesk.com/ 

Email customer care inquiries to:  support@zendesk.thresholdcare.com 

Facebook Group

We have a Facebook Group! Unlike many other tech groups, this is designed to be a group that also provides emotional support and resources to people who are caretakers or receiving care. It also is not a requirement that people be a Threshold Care customer. Our goal is to become a resource in this space and to give more to this community than we receive.

It's intentionally rolling slow to start as we're ramping up, but it's open and ready to rock. Please only join if you are providing care for someone, are receiving care, or are preparing to be in one of those roles. This is important to protect the privacy and intention of the group due to the sensitive nature of the content. 😊

https://www.facebook.com/groups/thresholdcareofficial/

Full Release Notes

Public Android and iOS App Version 1.2.2

You will need to unplug each Motion Wi-Fi Sensing Plug for 15 minutes to migrate them.

• Added a warning prior to large data download in Motion History
• Added Landscape orientation to the Dashboard graph
• Added keyboard visibility when creating a Residence
• Added support for Zone Health. You will need to unplug one device in each Zone until your Zone shows a degraded state to have this feature.
• Added an About page to display the app version number
• Added a link to factory reset instructions when deleting a device
• Added more error information into app logs for improved troubleshooting
• Added help text when there are no app logs
• Added help text for factory resetting a device after a device has been deleted from the app
• Changed the limit of devices per Zone to 4
• Changed the label for motion detected on the Dashboard page to make it more intuitive that it refers to last state change and not last detection signal
• Changed the long press to a regular tap to get the details of connectivity status
• Changed the display of the graph when frozen
• Changed text boxes to have placeholder text that disappears when customizing a name
• Changed the sign-in panel to explain durin.ai
• Adjusted the picture size in device setup to show the bottom button without scrolling
• Reworked Motion History components
• Updated backend online/offline display logic
• Improved app launch performance to display a previously selected Residence
• Improved instructions during device pairing
• Improved messaging when deleting a device
• Optimized the data model to enable faster loading of Zones and devices
• Optimized the display for the last motion detected when loading past data
• Fixed a Motion History bug that prevented displaying previous day data
• Fixed duplicated events in Motion History
• Fixed a bug that caused signing out from the Settings and Profile screens to stay on the same screen
• Fixed automatic app refresh when adding or removing devices, Zone health changes, or device connection status changes
• Fixed a bug that temporarily showed a removed Zone after deletion
• Fixed a bug that prevented the app from receiving live updates when motion changed
• Fixed the Motion History scope and Zone-related event display
• Fixed a bug that caused Motion History to not retrieve the proper information
• Fixed a bug that caused a white screen flicker when opening the app
• Fixed the redirect to permissions when camera permission is denied
• Fixed an avatar error when camera permission is denied
• Fixed the alignment for the activation button at the bottom of the screen
• Fixed a notification delay when successfully renaming a Zone
• Fixed a time zone synchronization bug between Motion History and graph data
• Minor bug fixes and experience improvements
• Security improvements

Android-only:

• Fixed readability during plug setup with the phone or tablet set to Dark Mode
• Limited Residence and Zone names to 128 characters

Known Issues:

• Some pages may intermittently flicker while loading in the app
• The back button touch zone size will be increased in a future app version. We received a report that some devices had trouble registering commands with the current size.
• A Zone can be deleted with plugs still attached. The plugs stay in the app but cannot be attached to another Zone.
• When the last device is deleted from a Motion Zone, the Motion Zone might be stuck in motion detected instead of resetting the motion to Unknown
• The data freeze function is not working intermittently and may use the same day for the current day and the frozen day

Archived public Release Notes will be maintained on  https://thresholdcare.zendesk.com 

Whew! That’s a big update! 🏋🏻 

Thank you for reading!